URBAN FITNESS MEMBERSHIP TERMS & CONDITIONS
Last updated: 11 August 2026
These Membership Terms & Conditions apply to memberships and passes at all Urban Fitness locations, including our Alnwick and Amble gyms.
By joining Urban Fitness or purchasing a membership or pass, you confirm that you have read and accepted these Terms & Conditions.
These Terms & Conditions should be read alongside the specific membership details and pricing shown to you when you join.
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1. ABOUT YOUR MEMBERSHIP
1.1
Your membership agreement is between you and Urban Fitness.
1.2
Your agreement begins when you accept these Terms & Conditions during the online joining process, purchase a membership or pass, or otherwise confirm your acceptance of the applicable terms.
1.3
Your membership or pass will begin on the start date shown when you make your purchase.
1.4
Your membership gives you access to the Urban Fitness facilities and services included within the membership or pass you have selected.
1.5
Memberships and passes are personal to the named member and cannot be transferred, sold or shared with another person without our prior agreement.
1.6
You must provide accurate and up-to-date information when joining and notify us if your contact details change.
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2. MEMBERSHIP AND PASS TYPES
Urban Fitness offers a range of membership and pass options, which may include:
* Day Passes
* Week Passes
* Monthly Passes
* 6-Month Paid-in-Advance Memberships
* 12-Month Paid-in-Advance Memberships
* Monthly Rolling Memberships
The available options, prices and specific benefits may vary from time to time.
The price and specific terms applicable to the membership or pass you select will be clearly shown before you complete your purchase.
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3. AGE REQUIREMENT
3.1
The minimum age for membership at Urban Fitness is 16 years old.
3.2
You must be at least 16 years old on the date your membership begins.
3.3
Urban Fitness reserves the right to request proof of age where reasonably necessary.
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4. ACCESS TO URBAN FITNESS LOCATIONS
4.1
Members paying the current full membership price are entitled to access all Urban Fitness locations, subject to the facilities and services included within their membership.
4.2
This currently includes access to both our Alnwick and Amble locations.
4.3
Promotional, discounted, introductory or otherwise restricted memberships may have different access rights where these are clearly stated when the membership is purchased.
4.4
Your membership does not provide access to facilities or services that are specifically excluded from your membership type.
4.5
Urban Fitness may reasonably change, improve, replace or rearrange equipment and facilities from time to time.
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5. OPENING HOURS AND ACCESS
5.1
Urban Fitness is not a 24-hour gym.
5.2
Access to our facilities is available during the published opening hours for the relevant Urban Fitness location.
5.3
Opening hours may vary between locations and may occasionally change.
5.4
We may temporarily restrict or close access to all or part of a facility where reasonably necessary for maintenance, repairs, cleaning, safety, emergencies or circumstances outside our reasonable control.
5.5
Where reasonably possible, we will provide advance notice of planned closures or significant disruption.
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6. MEMBERSHIP PAYMENTS
6.1
The price of your membership or pass will be the price displayed and agreed at the time of purchase.
6.2
Where a membership or pass is paid in advance, the full amount is payable at the time of purchase.
6.3
Paid-in-advance memberships and passes are non-refundable, except where a refund is required by law or where Urban Fitness agrees otherwise.
6.4
Nothing in these Terms & Conditions removes or limits any statutory cancellation, refund or consumer rights that apply to you.
6.5
Where you choose a monthly rolling membership, payments will be collected monthly in accordance with the payment schedule agreed when you join.
6.6
Your membership payments remain due regardless of how frequently you attend the gym, unless your membership has been formally frozen, cancelled or otherwise suspended in accordance with these Terms & Conditions.
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7. DIRECT DEBIT PAYMENTS
7.1
Where you choose to pay by Direct Debit, you authorise Urban Fitness and/or our authorised payment provider to collect the agreed membership payments from your nominated bank account.
7.2
Direct Debit collections are subject to the Direct Debit Guarantee.
7.3
If a Direct Debit payment is unsuccessful, ClubRight and/or the relevant payment system may automatically attempt to collect the outstanding amount again in accordance with the payment arrangement.
7.4
Urban Fitness does not charge an administration fee for a failed or late Direct Debit payment.
7.5
If amounts remain outstanding, your gym access may be restricted until the outstanding balance has been resolved.
7.6
If an outstanding balance remains unpaid for a prolonged period, Urban Fitness may take reasonable steps to recover the amount owed, including using an appropriate third-party debt recovery provider where necessary.
Any debt recovery action will be undertaken in accordance with applicable law.
7.7
Cancelling your Direct Debit with your bank does not, by itself, cancel your membership agreement or remove any amounts that are already contractually due.
If you wish to cancel your membership, you must follow the cancellation process set out in these Terms & Conditions.
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8. MONTHLY ROLLING MEMBERSHIP
8.1
A monthly rolling membership continues from month to month until cancelled.
8.2
You may cancel a monthly rolling membership by giving at least 30 days’ notice.
8.3
Your membership and payments will continue during the applicable 30-day notice period.
8.4
Your final payment will be determined by the date your cancellation takes effect and the payment schedule applicable to your membership.
8.5
After your cancellation has taken effect, no further recurring membership payments will be due, subject to any outstanding balance.
8.6
You do not need to provide a reason for cancelling a monthly rolling membership.
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9. AUTOMATIC RENEWAL
9.1
Where a membership is purchased for a fixed period and is identified as automatically renewing, it will automatically continue after the initial membership period unless you cancel it in accordance with these Terms & Conditions.
9.2
The renewal arrangement and applicable payment terms will be clearly explained when you purchase the membership.
9.3
You may prevent automatic renewal by contacting Urban Fitness before the renewal takes effect.
9.4
Where a membership renews on a monthly basis, the renewed membership will continue until cancelled in accordance with the applicable cancellation terms.
9.5
If we intend to change the price of your membership, we will provide appropriate advance notice and information about the change.
9.6
Nothing in this section removes any statutory rights you may have.
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10. CANCELLATION
10.1
If you wish to cancel your membership, you should contact Urban Fitness using the contact details provided on our website or through the membership system where available.
10.2
Your cancellation request must provide sufficient information for us to identify your membership.
10.3
For monthly rolling memberships, 30 days’ notice is required.
10.4
Paid-in-advance memberships cannot normally be cancelled for a refund before the end of the period purchased, subject to your statutory rights and any specific cancellation rights that may apply.
10.5
Stopping or cancelling a Direct Debit does not itself constitute cancellation of your membership.
10.6
We will confirm cancellation where appropriate.
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11. STATUTORY CANCELLATION RIGHTS
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
Where you enter into a membership contract online or otherwise at a distance, you may have cancellation rights under applicable consumer legislation.
Where such rights apply, Urban Fitness will provide the information required by law about those rights and how they may be exercised.
Where you ask us to begin providing services during a statutory cancellation period, your cancellation rights may be affected to the extent permitted by law.
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12. MEMBERSHIP FREEZES
12.1
Where permitted by your membership type, you may request a temporary freeze of your membership.
12.2
A standard membership freeze may be available for a maximum period of 3 months.
12.3
A freeze must be requested and agreed before it takes effect.
12.4
During an approved freeze, your membership access will normally be suspended.
12.5
Any applicable freeze conditions or charges will be communicated to you before the freeze is applied.
12.6
A freeze does not cancel your membership.
12.7
At the end of the agreed freeze period, your membership will automatically recommence unless another arrangement has been agreed.
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13. PREGNANCY AND EXTENDED FREEZES
13.1
We understand that pregnancy may require a longer break from training.
13.2
Where appropriate, Urban Fitness may agree to extend a membership freeze beyond the standard 3-month maximum where a member is pregnant.
13.3
The length of an extended pregnancy freeze will be agreed with the member on an individual basis.
13.4
We may request reasonable supporting information where necessary to administer an extended freeze.
13.5
An extended pregnancy freeze does not cancel the membership unless cancellation has separately been agreed.
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14. HEALTH, FITNESS AND PAR-Q
14.1
Urban Fitness requires members to complete a PAR-Q or appropriate health and fitness questionnaire as part of the joining process where applicable.
14.2
You must provide accurate and complete information when completing a PAR-Q or providing information about your health or ability to exercise.
14.3
If your health circumstances change during your membership and this may affect your ability to exercise safely, you should inform Urban Fitness.
14.4
Exercise involves inherent risks, including the possibility of injury.
14.5
You are responsible for exercising within your own abilities and limitations.
14.6
You should seek appropriate medical advice before exercising if you have concerns about your health or ability to exercise safely.
14.7
Urban Fitness staff are not responsible for diagnosing medical conditions or determining whether an individual is medically fit to exercise unless they are appropriately qualified and acting within the scope of their professional role.
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15. GYM RULES AND MEMBER CONDUCT
Members must:
* Treat staff, members and visitors with respect.
* Use equipment safely and responsibly.
* Follow reasonable instructions given by Urban Fitness staff.
* Follow posted gym rules and health and safety requirements.
* Return equipment to its appropriate location after use.
* Report damaged equipment or hazards to a member of staff.
* Keep their membership and access credentials secure.
Members must not:
* Allow another person to use their membership or access credentials.
* Deliberately damage or misuse Urban Fitness property.
* Engage in threatening, abusive, discriminatory or intimidating behaviour.
* Harass staff, members or visitors.
* Use the gym while under the influence of alcohol or illegal drugs.
* Engage in behaviour that creates an unreasonable risk to themselves or others.
* Record or photograph other members without their permission where this would unreasonably interfere with their privacy.
Serious or repeated breaches of the gym rules may result in suspension or termination of membership.
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16. MEMBERSHIP ACCESS AND SECURITY
16.1
Your membership access credentials are personal to you.
16.2
You must not permit another person to enter the gym using your membership.
16.3
If you believe your access credentials have been lost, stolen or compromised, you should contact Urban Fitness promptly.
16.4
Urban Fitness may suspend access where reasonably necessary for safety, security, investigation or because of unpaid membership fees.
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17. PERSONAL BELONGINGS
17.1
You are responsible for your personal belongings while using Urban Fitness.
17.2
Where lockers are provided, you should use them appropriately and follow any instructions relating to their use.
17.3
Urban Fitness is not responsible for loss or theft of personal belongings except where liability cannot legally be excluded or limited.
17.4
We recommend that valuable belongings are not brought into the gym.
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18. CCTV AND SECURITY
Urban Fitness operates CCTV at our facilities for purposes including:
* Member and staff safety
* Security
* Crime prevention
* Protection of property
* Investigation of incidents
Further information about our use of CCTV and personal information is contained in our Privacy Notice.
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19. CHANGES TO FACILITIES AND SERVICES
19.1
We may make reasonable changes to our facilities, equipment, services, layout and opening arrangements.
19.2
This may include replacing, moving, upgrading or removing equipment.
19.3
We may temporarily close or restrict parts of a facility for maintenance, repairs, cleaning, safety, installation work, emergencies or other circumstances outside our reasonable control.
19.4
Where reasonably possible, we will provide advance notice of planned closures or significant disruption.
19.5
We will not make changes in a way that unfairly deprives you of the main benefit of your membership.
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20. TEMPORARY CLOSURE
If Urban Fitness is temporarily unable to provide access to a facility due to circumstances outside our reasonable control, we will take reasonable steps to minimise disruption.
Depending on the circumstances and duration of any closure, we may provide an appropriate alternative arrangement where reasonably possible.
Nothing in these Terms & Conditions affects your statutory rights.
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21. ADDITIONAL SERVICES
Where Urban Fitness provides additional services such as personal training, classes, events or other paid services, additional terms may apply.
The applicable price, booking arrangements and cancellation conditions will be communicated before the service is purchased or booked.
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22. OFFERS AND PROMOTIONS
Promotional memberships, discounts, introductory offers and special promotions may be subject to additional terms.
Any additional promotional terms will be displayed when the offer is made.
Where you accept a promotional offer, those terms form part of your agreement.
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23. PRICE CHANGES
23.1
Your membership price will be the price agreed when you join, subject to any changes permitted under these Terms & Conditions.
23.2
If we intend to increase your membership price, we will provide reasonable advance notice.
23.3
Where a price increase gives you a legal right to cancel, we will provide information about that right.
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24. SUSPENSION OR TERMINATION BY URBAN FITNESS
Urban Fitness may suspend or terminate a membership where reasonably necessary, including where:
* Membership fees remain unpaid.
* A member seriously or repeatedly breaches these Terms & Conditions.
* A member behaves abusively, threateningly or dangerously.
* A member deliberately damages Urban Fitness property.
* A member allows another person to use their membership.
* Continued membership presents a serious safety or security concern.
Where appropriate, we will provide reasonable notice or an opportunity to remedy a breach before termination.
Where immediate action is reasonably necessary to protect members, staff, visitors or property, we may suspend access immediately.
If we terminate your membership without fault on your part, we will refund any prepaid amounts relating to services you will no longer receive where required by law.
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25. LIABILITY
Nothing in these Terms & Conditions excludes or limits any liability which cannot legally be excluded or limited.
This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Subject to the above, you acknowledge that physical exercise involves inherent risks and that you are responsible for using the facilities appropriately and within your own capabilities.
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26. COMPLAINTS
We want our members to have a positive experience at Urban Fitness.
If you have a complaint or concern, please contact a member of the Urban Fitness team as soon as reasonably possible.
We will aim to investigate and resolve complaints fairly and promptly.
Email: info@urbanfitnessalnwick.co.uk
Alnwick
Unit 3, Sawmill Industrial Estate
Alnwick
NE66 2QW
Amble
Unit E, Holywell Business Park
Coquet Enterprise Park
Amble
NE65 0PE
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27. DATA PROTECTION
Urban Fitness collects and processes personal information in accordance with applicable data protection legislation.
This includes information relating to membership, payments, gym access, communications, PAR-Q and health information where applicable, CCTV and website usage.
Our Privacy Notice explains how we collect, use, store and protect your personal information.
www.urban-fitness.co.uk
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28. CHANGES TO THESE TERMS
We may make reasonable changes to these Terms & Conditions where necessary to reflect changes to our business, services, facilities, technology or applicable law.
Where a change materially affects your rights or obligations under an existing membership, we will provide reasonable notice and information about any rights you may have.
We will not use a variation clause to make an unfair or disproportionate change to your agreement.
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29. ENTIRE AGREEMENT
These Terms & Conditions, together with the specific membership details and any applicable promotional or service-specific terms provided when you join, form the agreement between you and Urban Fitness.
If there is a conflict between these Terms & Conditions and a specific written membership offer, the specific membership terms will apply to the extent of that conflict.
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30. GOVERNING LAW
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, you will also benefit from any mandatory protections provided by the law applicable to you.
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31. CONTACT DETAILS
Urban Fitness
Website: www.urban-fitness.co.uk
Email: info@urbanfitnessalnwick.co.uk
Alnwick
Unit 3, Sawmill Industrial Estate
Alnwick
NE66 2QW
Amble
Unit E, Holywell Business Park
Coquet Enterprise Park
Amble
NE65 0PE
Last updated: 11 August 2026
